Quality Guides places great importance on your privacy and will process your data transparently in accordance with GDPR legislation. We handle your data entirely in compliance with applicable laws and regulations, including the General Data Protection Regulation.
With this privacy policy, we aim to provide clarity on how we handle your data. If you have any questions about this document or the processing of data (requests for access, modification, or deletion of data), you can contact us via email at info@quality-guides.be or by phone at +32 (0)498 72 48 44.
When you visit our website, certain information is transmitted to us, such as IP address, operating system, type and version of your web browser, the website you came from, and the time and date of your visit. This data cannot be used by us to identify individual visitors. Quality Guides does not have access to this data. The data compiled in statistics is used solely to improve and optimize the popularity, content, and functionality of our website. When we collect personal or business data (such as name, phone number, email address, language, country of origin, etc.), it is provided voluntarily by the visitor. Visitor data is not used or sold to third parties. After a one-time follow-up email with thanks and any photos, all data is deleted.
BOOKING AND PAYMENT POLICY
When booking an activity through Quality Guides, personal data may be requested. This collected data is provided to us via the portal/booking site (FareHarbor). They manage bookings and reservations. Personal data and information regarding the tour to be booked are requested. You will also be asked for some personal information. This may be used for market research (e.g., country of origin, how you found us, age, whether you have previous experience with our company, etc.). All data processed for market research is strictly anonymized before being centralized into reports for our marketing and development department. Online payments are NOT processed through Quality Guides but through FareHarbor and their payment processor.
THIRD-PARTY POLICY
Unless legally required, data is never shared with third parties. If Quality Guides comes into contact with your data, we ensure that all data is subsequently deleted. We respect privacy and handle your data carefully and responsibly. Please read the data protection policies of the service providers if desired. We make every effort to ensure that they comply with legal requirements.
Quality Guides sometimes collaborates with other organizations and tour operators. In such cases, no personal data is passed on to the appointed organization. If you have a specific question about your booking or tour, we can contact the provider and ask them to handle your request in accordance with your requirements. This is only with your consent. Where necessary, certain essential data may be passed on to facilitate the smooth handling of the tour or reservation. In cases of disputes regarding reservations or payments, we may provide the provider with information about the reservation process to resolve the dispute.
RESELLERS & ONLINE TRAVEL AGENCIES
Quality Guides collaborates with a large number of resellers. These business partners advertise and distribute the services of Quality Guides. When you make a reservation through our business resellers’ websites, certain personal data you provide to them, such as your name and email address, your phone number, and other relevant information, is passed on to Quality Guides to complete the reservation.
Please read the privacy statement of these resellers carefully. They may differ from Quality Guides. This way, you know how they handle your personal data.
SECURITY
Only authorized personnel have access to your personal data as part of their work. This is done in accordance with European data protection laws. Quality Guides uses appropriate company systems and procedures to protect and secure the personal data you entrust to us. Only authorized personnel have access to your personal data, and this is only done as part of their duties.
LEGISLATION
Information about the Belgian Data Protection Authority and privacy can be found on the websites of the Belgian Data Protection Authority (https://www.privacycommission.be). “GDPR” is the relevant legislation to which this document usually refers. This is the European regulation “Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data,” as well as the relevant national laws that further supplement this law.
In case of complaints regarding “GDPR,” it is your right to lodge a complaint with the Data Protection Authority (see www.privacycommission.be/en – Drukpersstraat 35, 1000 Brussels – +32 (0)2 274 48 00).
